12 February 2009

CodeName: C L I E N T
Thursday, February 12, 2009

CodeName: C L I E N T

What is wrong with the Malaysian clients?

When you try to provide them with professional advice, they start throwing tantrums at you as they felt:
  • you are trying to outsmart them.
    Seriously, no one is trying to outsmart or to challenge anyone's intelligence here. Moreover, they're the client - we still need the paychecks from them. This is one very stupid thing statement. The whole point of engaging professionals from creative agencies at the first place is to get someone to help market their products/services via creative outputs - of course that includes providing solutions to the existing problems (if any), enhancing user experience and brand confident, and promote their sales (if applicable). So understandably, it's a 2-way communication. The role of the creative agency is to advise and convince but really, it's up to the client to make the final decision. So, who THE FU*K SEZ this is considered outsmarting them (the client)?! AND NOT AS IF WE'RE POINTING A GUN AT THEM AND FORCED THEM TO BUY WHICHEVER CREATIVES WE PROPOSED. WHY CAN'T CLIENT BE A LIL' BIT MORE REASONABLE? I KNOW LAA YOU ARE PAYING AND ALL - BUT.. WHAT THE FU*K? Just reject and learn to say 'NO' larr.. Is it so hard to say a 'NO. I don't like this idea' or 'NO. This is not what I'm looking for' ?!?!?

  • you are giving them lots of problems, and their peers are giving them hard times as well.
    Asking question is a problem. Clarifying something is also a problem. Calling them during working hours are also a problem. What, is not a problem? If you don't contact them, if you don't clarify what you're unsure of, you will get scolded eventually if you screw things up. 3 DAYS WORTH OF BUFFER PERIOD AND THE CLIENT MADE NO FU*KING COMMENTS OR MENTIONED ANYTHING ABOUT ADDING ADDITIONAL CHANGES AND ON THIS VERY LAST DAY THEY OH-SO-HAPPILY CHOSE TO BOMBARD YOU WITH CHANGES THAT ARE ABSURD! ... and they say you are giving them problem. I wonder where they learn their logics and common sense.

  • you can't take orders - "just listen to what the client wants!".
    Sure, as though we work at McD's or KFCs and all we do is take orders. "Spicy or Original?" Bah! IF ALL WE DO IS LISTEN TO YOUR ORDERS AND WHAT YOU WANT, MIGHT AS WELL YOU HIRE A DESIGN FRESHGRAD AT THE FIRST PLACE AND JUST ASK HIM/HER TO DO WHATEVER SHIT YOU WANT! WHY ENGAGE AN AGENCY AND SPEND THOUSANDS AND THOUSANDS OF DOLLARS IN AD CAMPAIGNS!? BETTER STILL, JUST ASK YOUR SON/DAUGHTER/NEPHEW/NIECE TO FLASH IT OR HTML IT FOR YOU LARR. F.O.C !! and I bet they won't outsmart you or give you any problems. BITCHHHHHHHHHHHHHHHHHHHHH!!
I get pissed off with people who thinks they're doing a good job simply because they have years of experience in the field, who thinks they know very well what they do when they don't and still get paid big bucks.

WHO the bitch? Someone from some airline with the initial AA. NOW, I didn't say who, I didn't say which client. You guess it yourself. I felt sorry for the one who is liaising with her and servicing the account. Sigh.

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